Privacy Policy

At Robert MWZW (“we”, “us”, “our”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect personal data when you interact with our website, place an order, or communicate with our team. We operate from Kuala Lumpur, Malaysia and serve customers throughout the region.

Information we collect

• Contact details: name, email address, phone number, company name, and billing or shipping details you submit through our forms.
• Order information: products requested, specifications, notes, and transaction references.
• Technical data: device, browser type, pages visited, and approximate location derived from your IP address. We use this to improve site reliability and security.
• Communications: messages and attachments you send to us by email or through our order form.

How we use your data

• To respond to enquiries, prepare quotations, fulfil orders, and provide after‑sales support.
• To operate and improve the website, including diagnostics, analytics, and security monitoring.
• To comply with legal obligations and maintain appropriate business records.
• With your consent, to send service updates or material advisories relevant to your orders.

Legal basis

We process personal data on the basis of consent (when you submit a form), legitimate interests (website operation, fraud prevention, customer service), and compliance with applicable laws.

Sharing and transfers

We do not sell personal data. We may share data with trusted service providers who assist with hosting, email delivery, analytics, payment processing, or logistics. These providers are bound by confidentiality and data protection obligations. Data may be processed outside Malaysia where our vendors operate; when this occurs, we take reasonable steps to ensure appropriate safeguards.

Data retention

We keep personal data only as long as necessary for the purposes described above. Order records and invoices are retained to meet accounting and legal requirements. You may request deletion of non‑essential data and we will comply where no overriding obligation applies.

Your rights

Subject to local law, you may request access, correction, deletion, or restriction of your personal data. You may also object to certain processing activities or withdraw consent where applicable. To exercise these rights, contact us at contact@robertmwzw.org.

Security

We implement administrative, technical, and physical safeguards designed to protect personal data, including access controls and encrypted transport. No method of transmission or storage is completely secure; we continuously review and improve our controls.

Cookies

Our website uses cookies and similar technologies to enable core functions and to understand usage patterns. You can manage preferences through your browser settings. For details, please see our Cookies Policy.

Contact

Robert MWZW, Level 10, The Vertical, Bangsar South, 59200 Kuala Lumpur, Malaysia. Phone: +60 3‑9212 4458. Email: contact@robertmwzw.org.

Changes

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.